Refund policy

We have a 14-day return policy, which means you have 14 days after your item is shipped to request a return.

To be eligible for a return, your item must be in resaleable condition unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unless faulty or damaged, all return products must be in resaleable condition. Any yarn returned must be in its original packaging and unopened. We cannot accept it for return if it has been wound from a skein into a ball. Return postage is the responsibility of the customer and products should be accompanied by a copy of the original receipt together with your contact details, including your phone number, email address and delivery address. We cannot accept any liability for returned goods lost or damaged in transit and recommend using a recorded delivery service.

If your order is incorrect or your items are damaged in transit to you, we will refund your purchase and cover the cost of the return postage. Please be sure to carefully document any damage to the package and contact us immediately. Replacement merchandise will be sent at no additional cost.

Our parcels are sent using Australia Post e-parcel and while all care is taken, we cannot be held responsible for lost or uninsured packages or if an incorrect delivery address was supplied at the time of order.

All prices advertised on the website and written material are in Australian dollars and are subject to change without notice.

While we take every care in photographing our products to ensure a reasonable accuracy in the depiction of colour and texture of the yarn, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn. If we can assist you in matching or describing colours, please don’t hesitate to contact us.

Please contact us on littleyarnco@gmail.com to discuss any returns.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.  We will deduct from your refund amount any out of pocket shipping costs we incurred in posting the items to you originally.